STEP Partner Benefits – All Levels

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Authorized
Nickel
Copper
Silver
Gold
Platinum
Diamond
Emerald
MFR Reseller
Criteria
Enrollment
Enroll through the partner portal
Invited by the Regional Sales Manager.
Invited by the Regional Sales Manager.
Invited by the Regional Sales Manager.
Invited by the Regional Sales Manager.
Invited by the Regional Sales Manager.
Invited by the Regional Sales Manager.
Selected casino dealers invited by the Regional Sales Manager.
Selected resellers invited by the Regional Sales Manager
Minimum Purchase
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Minimum annual purchase of $35,000 USD
Minimum annual purchase of $75,000 USD
Minimum annual purchase of $125,000 USD
Minimum annual purchase of $250,000 USD
Minimum annual purchase of $500,000 USD
Minimum annual purchase of $3,000,000 USD
Minimum annual purchase of $1,000,000 USD
Minimum annual purchase of $100,000 USD
Training
.
Designate a minimum (1) employee per branch location to receive Certification Training.
Designate a minimum (2) employees per branch location to receive Certification Training.
Designate a minimum (2) employees per branch location to receive Certification Training.
Designate a minimum (2) employees per branch location to receive Certification Training.
Designate a minimum (2) employees per branch location to receive Certification Training.
Designate a minimum (2) employees per branch location to receive Certification Training.
Designate a minimum (2) employees per branch location to receive Certification Training.
Designate a minimum (2) employees per branch location to receive Certification Training.
Sales Plan
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Work with Hanwha Vision to develop and implement a sales and marketing plan for Hanwha Vision products.
Work with Hanwha Vision to develop and implement a sales and marketing plan for Hanwha Vision products.
Work with Hanwha Vision to develop and implement a sales and marketing plan for Hanwha Vision products.
Work with Hanwha Vision to develop and implement a sales and marketing plan for Hanwha Vision products.
Work with Hanwha Vision to develop and implement a sales and marketing plan for Hanwha Vision products.
Work with Hanwha Vision to develop and implement a sales and marketing plan for Hanwha Vision products.
Work with Hanwha Vision to develop and implement a sales and marketing plan for Hanwha Vision products.
Work with Hanwha Vision to develop and implement a sales and marketing plan for Hanwha Vision products.
Authorized Distributors
Open to all Hanwha Vision Strategic Distributors.
Open to all Hanwha Vision Strategic Distributors.
Open to all Hanwha Vision Strategic Distributors.
Open to all Hanwha Vision Strategic Distributors.
Open to all Hanwha Vision Strategic Distributors.
Open to all Hanwha Vision Strategic Distributors.
Open to all Hanwha Vision Strategic Distributors.
Must purchase from ADI, Alarmax, Jenne, ScanSource & Wesco as a drop shipment to the end user location.
Must purchase from ScanSource or Wesco.
Sales
Demo Support
Can purchase not-for-resale (NFR) demo equipment up to $5,000 MSRP per year at 48% off.
Can purchase not-for-resale (NFR) demo equipment up to $5,000 MSRP per year at 51% off.
Can purchase not-for-resale (NFR) demo equipment up to $5,000 MSRP per year at 53% off.
Can purchase not-for-resale (NFR) demo equipment up to $5,000 MSRP per year at 56% off.
Can purchase not-for-resale (NFR) demo equipment up to $5,000 MSRP per year at 59% off.
Can purchase not-for-resale (NFR) demo equipment up to $5,000 MSRP per year at 63% off.
Can purchase not-for-resale (NFR) demo equipment up to $5,000 MSRP per year at 65% off.
Can purchase not-for-resale (NFR) demo equipment up to $5,000 MSRP per year at 67% off.
Can purchase not-for-resale (NFR) demo equipment up to $5,000 MSRP per year at 63% off.
Enhanced Margins
Discount of 38% off MSRP on ongoing purchases.
Discount of 41% off MSRP on ongoing purchases.
Discount of 43% off MSRP on ongoing purchases.
Discount of 46% off MSRP on ongoing purchases.
Discount of 49% off MSRP on ongoing purchases.
Discount of 53% off MSRP on ongoing purchases.
Discount of 55% off MSRP on ongoing purchases.
Discount of 57% off MSRP on casino projects through ADI, Alarmax, Jenne, ScanSource & Wesco. All orders must ship to an end-user location.
Discount of 53% off MSRP on ongoing purchases.
Project Pricing
Hanwha partners who register projects through this portal may be eligible for special pricing discounts and can track every stage of an opportunity through the Project Dashboard
Lead Allocation
Partners can be provided with sales leads cultivated by the Hanwha Vision Sales Team. Contact your Regional Sales Manager for more information
Warranty
Five (5) years of warranty from the purchase date on eligible products purchased after July 1st, 2023, and three (3) years of warranty from the purchase date on eligible products purchased before July 1st, 2023.
Five (5) years of warranty from the purchase date on eligible products purchased after July 1st, 2023, and three (3) years of warranty from the purchase date on eligible products purchased before July 1st, 2023.
Five (5) years from warranty from the purchase date on eligible products purchased after July 1st, 2023, and three (3) years of warranty from the purchase date on eligible products purchased before July 1st, 2023.
Five (5) years from warranty from the purchase date on eligible products purchased after March 1st, 2017s.
Five (5) years of warranty from the purchase date on eligible products purchased after March 1st, 2017..
Five (5) years of warranty from the purchase date on eligible products purchased after March 1st, 2017.
Five (5) years of warranty from the purchase date on eligible products purchased after March 1st, 2017.
Five (5) years of warranty from the purchase date on eligible products purchased after March 1st, 2017.
Five (5) years of warranty from the purchase date on eligible products purchased after March 1st, 2017.
Repair Requests
In-warranty repairs can be requested for all eligible products up to five (5) years from the purchase date.
In-warranty repairs can be requested for all eligible products up to five (5) years from the purchase date.
In-warranty repairs can be requested for all eligible products up to five (5) years from the purchase date.
In-warranty repairs can be requested for all eligible products up to five (5) years from the purchase date.
In-warranty repairs can be requested for all eligible products up to five (5) years from the purchase date.
In-warranty repairs can be requested for all eligible products up to five (5) years from the purchase date.
In-warranty repairs can be requested for all eligible products up to five (5) years from the purchase date.
In-warranty repairs can be requested for all eligible products up to five (5) years from the purchase date.
In-warranty repairs can be requested for all eligible products up to five (5) years from the purchase date.
Returns
Returns up to thirty (30) days from the purchase date from the Hanwha distributor. The product must be determined to be defective by Hanwha’s technical support (T/S) staff. Contact our technical support team.
“No Questions Asked” return privilege within thirty (30) from the purchase date from the Hanwha distributor. Contact your distributor for help on eligibility validation and any questions you may have regarding the return/replacement process.
“No Questions Asked” return privilege within sixty (60) from the purchase date from the Hanwha distributor. Contact your distributor for help on eligibility validation and any questions you may have regarding the return/replacement process.
“No Questions Asked” return privilege within sixty (60) from the purchase date from the Hanwha distributor. Contact your distributor for help on eligibility validation and any questions you may have regarding the return/replacement process.
“No Questions Asked” return privilege within ninety (90) days from the purchase date from the Hanwha distributor. Contact your distributor for help on eligibility validation and any questions you may have regarding the return/replacement process.
“No Questions Asked” return privilege within one hundred and twenty (120) days from the purchase date from the Hanwha distributor. Contact your distributor for help on eligibility validation and any questions you may have regarding the return/replacement process.
“No Questions Asked” return privilege within one hundred and twenty (120) days from the purchase date from the Hanwha distributor. Contact your distributor for help on eligibility validation and any questions you may have regarding the return/replacement process.
“No Questions Asked” return privilege within one hundred and twenty (120) days from the purchase date from the Hanwha distributor. Contact your distributor for help on eligibility validation and any questions you may have regarding the return/replacement process.
“No Questions Asked” return privilege within sixty (60) days from the purchase date from the Hanwha distributor. Contact your distributor for help on eligibility validation and any questions you may have regarding the return/replacement process.
Minimum Advertised Price (MAP) Protection
Hanwha Vision maintains its partner margins by preserving pricing integrity and monitoring minimum advertised pricing (MAP). Partners agree to Hanwha’s MAP pricing policy when joining the program.
Advanced Replacement
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Exchanges on all IP cameras and NVR’s for three (3) months for products purchased after 2021.
Exchanges on all IP cameras and NVR’s for six (6) months for products purchased after 2021.
Exchanges on all IP cameras and NVR’s for three (3) years from the purchase date on products purchased after Nov 1st, 2023. One (1) year from the purchase date on products purchased between 2021 and Nov 1st, 2023, and six (6) months for products purchased before 2021.
Exchanges on all IP cameras and NVR’s for five (5) years from the purchase date on products purchased after Nov 1st, 2023. Two (2) years from the purchase date on products purchased between 2021 and Nov 1st, 2023, and one (1) year for products purchased before 2021.
Exchanges on all IP cameras and NVR’s for five (5) years from the purchase date on products purchased after Nov 1st, 2023. Two and a half (2.5) years from the purchase date on products purchased between 2021 and Nov 1st, 2023, and one (1) year for products purchased before 2021.
Exchangeson all IP cameras and NVR’s for five (5) years from the purchase date on products purchased after Nov 1st, 2023. Three (3) years from the purchase date on products purchased between 2021 and Nov 1st, 2023, and one (1) year for products purchased before 2021.
Exchanges on all IP cameras and NVR’s for five (5) years from the purchase date on products purchased after Nov 1st, 2023. Two (2) years from the purchase date on products purchased between 2021 and Nov 1st, 2023, and one (1) year for products purchased before 2021.
Exchanges on all IP cameras and NVR’s for three (3) years from the purchase date on products purchased after Nov 1st, 2023. One (1) year from the purchase date on products purchased between 2021 and Nov 1st, 2023, and six (6) months for products purchased before 2021.
Marketing
Access to Marketing Collateral
The ability to quickly communicate products’ key benefits is invaluable. Partners can download a range of digital and printed marketing resources through our partner portal or order materials as needed. These include:
– Brochures and product guides
– Order literature
– Customer Stories
– Marketing Videos
– Promotional Merchandise
Website Access to Partner Portal
The Hanwha Vision Partner Portal is your one-stop resource for benefits, pricing, discounts, marketing, technical support, and service.
Contribute to our product development process through VOC (Voice of Customer)
The valued opinions of Partners are welcome and given priority consideration in the development of Hanwha Vision’s products. Contact your Regional Sales Manager for more information.
Case Study Development
Do you have a business success story worth sharing with colleagues, customers and even the industry press? Then you could be the subject of a Hanwha Vision case study, highlighting our products and solutions and also putting a spotlight on your business. Contact one of our Regional Sales Managers about participating and submitting information, and also read our recent customer stories.
Partner Certificates
Certificates and letters are issued for Hanwha Vision partners as confirmation of their status and sales performance. Click here to print a confirmation of your partnership.
Technical Support
Technical Support for Projects
Contact one of our Regional Sales Managers for more information.
Priority Technical Support
Priority access to technical Support. Call us at (877) 213-1222.
Priority access to technical Support. Call us at (844) 855-6660.
Priority access to technical Support. Call us at (844) 855-6660.
Priority access to technical Support. Call us at (844) 855-6660.
Priority access to technical Support. Call us at (844) 855-6665.
Priority access to technical Support. Call us at (833) 855-2500.
Priority access to technical Support. Call us at (833) 855-2500.
Priority access to technical Support. Call us at (833) 855-2500.
Priority access to technical Support.. Call us at (844) 855-6660.
Access to Technical Knowledge Base
The Technical Knowledge Base gives partners access to:
– Technical documents and “intelligent” search functions
– Online chat with our technical team
– Firmware Index
– Troubleshooting documentation based on call histories
Training
Wisenet Professional Certification
Hanwha Vision’s Wisenet Professional Certification training and education course keeps partners current with the latest in networked video surveillance technologies and increases their proficiency with Hanwha products. Learn more here.
Product & Technical Online Training
Partners can access our Learning Management System for online training, webinars, and technical information on the features and benefits of Hanwha Vision products and solutions, and the latest trends in the video surveillance industry. Visit our eLearning Institute.
Information Resources
Newsletter
Download our most recent Newsletter.
Early Product Introduction and Announcements
Hanwha partners receive advance notice of major promotional initiatives, including new product introductions and trade show exhibit plans. Review our latest product introductions by downloading our price list.
Technology Guides, White Papers & Tutorial Videos
Stay current and informed with Hanwha Vision white papers and tutorials, offering the latest information on our products and solutions.
System Design Support
Project Design Support
Hanwha Vision makes it easy for partners to manage every phase of a project, from registration to completion. View our online tools and access our project dashboard, or contact one of our Regional Sales Managers.
Hanwha Support Network
Pre and Post Sales Support
Dedicated Regional Sales Managers and Field Application Engineers will provide pre and post-sale support.

STEP Partner Benefits

.
Authorized
Silver
Gold
Platinum
Diamond
Emerald
MFR Reseller
Criteria
Enrollment
Enroll through the partner portal
Invited by the Hanwha Techwin Regional Sales Manager.
Invited by the Hanwha Techwin Regional Sales Manager.
Invited by the Hanwha Techwin Regional Sales Manager.
Invited by the Hanwha Techwin Regional Sales Manager.
Select casino dealers Invited by the Hanwha Techwin Regional Sales Manager.
Select resellers Invited by the Hanwha Techwin Regional Sales Manager
Minimum Purchase
.
Minimum annual purchase of Hanwha product of $75,000 USD
Minimum annual purchase of Hanwha product of $200,000 USD
Minimum annual purchase of Hanwha product of $500,000 USD
Minimum annual purchase of Hanwha product of $1,000,000 USD
Minimum annual purchase of Hanwha product of $1,000,000 USD
Minimum annual purchase of Hanwha product of $100,000 USD
Training
.
Designate minimum (2) employees per branch locations to receive Hanwha Vision America Certification Training.
Designate minimum (2) employees per branch locations to receive Hanwha Vision America Certification Training.
Designate minimum (2) employees per branch locations to receive Hanwha Vision America Certification Training.
Designate minimum (2) employees per branch locations to receive Hanwha Vision America Certification Training.
Designate minimum (2) employees per branch locations to receive Hanwha Vision America Certification Training.
Designate minimum (2) employees per branch locations to receive Hanwha Vision America Certification Training.
Sales Plan
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Work with HTA Regional Sales Manager to develop and implement sales and marketing plan for Hanwha Vision America Inc. product sales in the region.
Work with HTA Regional Sales Manager to develop and implement sales and marketing plan for Hanwha Vision America Inc. product sales in the region.
Work with HTA Regional Sales Manager to develop and implement sales and marketing plan for Hanwha Vision America Inc. product sales in the region.
Work with HTA Regional Sales Manager to develop and implement sales and marketing plan for Hanwha Vision America Inc. product sales in the region.
Work with HTA Regional Sales Manager to develop and implement sales and marketing plan for Hanwha Vision America Inc. product sales in the region.
Work with HTA Regional Sales Manager to develop and implement sales and marketing plan for Hanwha Vision America Inc. product sales in the region.
Authorized Distributors
Open to all Hanwha Vision Strategic Distributors.
Open to all Hanwha Vision Strategic Distributors.
Open to all Hanwha Vision Strategic Distributors.
Open to all Hanwha Vision Strategic Distributors.
Open to all Hanwha Vision Strategic Distributors.
Must purchase from ScanSource & ADI as a drop shipment to the end user location.
Must purchase from ScanSource.
Sales
Demo Support
Hanwha partners are eligible to purchase equipment for demonstration and testing up to $5,000 MSRP per year at 55% off. To request not for resale (NFR) demo equipment select “Create a NFR Demo Request” from the Project Dashboard. For additional demo equipment or an in-person demo request, click here.
Hanwha partners are eligible to purchase equipment for demonstration and testing up to $5,000 MSRP per year at 59% off MSRP. To request not for resale (NFR) demo equipment select “Create a NFR Demo Request” from the Project Dashboard. For additional demo equipment or an in-person demo request, click here.
Hanwha partners are eligible to purchase equipment for demonstration and testing up to $5,000 MSRP per year at 63% off MSRP. To request not for resale (NFR) demo equipment select “Create a NFR Demo Request” from the Project Dashboard. For additional demo equipment or an in-person demo request, click here.
Hanwha partners are eligible to purchase equipment for demonstration and testing up to $5,000 MSRP per year at 65% off MSRP. To request not for resale (NFR) demo equipment select “Create a NFR Demo Request” from the Project Dashboard. For additional demo equipment or an in-person demo request, click here.
Hanwha partners are eligible to purchase equipment for demonstration and testing up to $5,000 MSRP per year at 67% off MSRP. To request not for resale (NFR) demo equipment select “Create a NFR Demo Request” from the Project Dashboard. For additional demo equipment or an in-person demo request, click here.
Hanwha partners are eligible to purchase equipment for demonstration and testing up to $5,000 MSRP per year at 73% off MSRP. To request not for resale (NFR) demo equipment select “Create a NFR Demo Request” from the Project Dashboard. For additional demo equipment or an in-person demo request, click here.
Hanwha partners are eligible to purchase equipment for demonstration and testing up to $5,000 MSRP per year at 63% off MSRP. To request not for resale (NFR) demo equipment select “Create a NFR Demo Request” from the Project Dashboard. For additional demo equipment or an in-person demo request, click here.
Enhanced Margins
Discount of 45% off MSRP on ongoing purchases. Contact a Hanwha Vision Strategic Distributors for a quote.
Discount of 49% off MSRP on ongoing purchases. Contact a Hanwha Vision Strategic Distributors for a quote.
Discount of 53% off MSRP on ongoing purchases. Contact a Hanwha Vision Strategic Distributors for a quote.
Discount of 55% off MSRP on ongoing purchases. Contact a Hanwha Vision Strategic Distributors for a quote.
Discount of 57% off MSRP on ongoing purchases. Contact a Hanwha Vision Strategic Distributors for a quote.
Discount of 63% off MSRP on casino projects through ScanSource & ADI. All orders must ship to an end user location. Contact these Hanwha Vision Strategic Distributors for a quote.
Discount of 53% off MSRP on ongoing purchases. Contact a Hanwha Vision Strategic Distributors for a quote.
Project Pricing
Hanwha partners who register projects through this portal may be eligible for special pricing discounts and can track every stage of an opportunity through the Project Dashboard
Lead Allocation
Partners can be provided with sales leads cultivated by the Hanwha Vision Sales Team. Contact your Regional Sales Manager for more information.
Warranty
All eligible products up to three (3) years of warranty from the purchase date.
Five (5) years Extended Warranty on NVR’s and IP camera purchases made after 3/1/17. All analog products, accessories and lenses are warrantied for three (3) years.
Five (5) years Extended Warranty on NVR’s and IP camera purchases made after 3/1/17. All analog products, accessories and lenses are warrantied for three (3) years.
Five (5) years Extended Warranty on NVR’s and IP camera purchases made after 3/1/17. All analog products, accessories and lenses are warrantied for three (3) years
Five (5) years Extended Warranty on NVR’s and IP camera purchases made after 3/1/17. All analog products, accessories and lenses are warrantied for three (3) years.
Five (5) years Extended Warranty on NVR’s and IP camera purchases made after 3/1/17. All analog products, accessories and lenses are warrantied for three (3) years.
Five (5) years Extended Warranty on NVR’s and IP camera purchases made after 3/1/17. All analog products, accessories and lenses are warrantied for three (3) years.
Repair Requests
In-warranty repairs can be requested for all eligible products up to three (3) years from the purchase data.
In-warranty repairs can be requested for all eligible products up to five (5) years from the purchase data.
In-warranty repairs can be requested for all eligible products up to five (5) years from the purchase data.
In-warranty repairs can be requested for all eligible products up to five (5) years from the purchase data.
In-warranty repairs can be requested for all eligible products up to five (5) years from the purchase data.
In-warranty repairs can be requested for all eligible products up to five (5) years from the purchase data.
In-warranty repairs can be requested for all eligible products up to five (5) years from the purchase data.
Returns
Returns up to thirty (30) days from the purchase date from the Hanwha distributor. Product must be determined to be defective by Hanwha’s technical support (T/S) staff. Contact our technical support team.
“No Questions Asked” return privilege within sixty (60) from the purchase date from the Hanwha distributor. Contact your distributor for help on eligibility validation and any questions you may have regarding the return/replacement process.
“No Questions Asked” return privilege within ninety (90) days from the purchase date from the Hanwha distributor. Contact your distributor for help on eligibility validation and any questions you may have regarding the return/replacement process.
“No Questions Asked” return privilege within one hundred and twenty (120) days from the purchase date from the Hanwha distributor. Contact your distributor for help on eligibility validation and any questions you may have regarding the return/replacement process.
“No Questions Asked” return privilege within one hundred and twenty (120) days from the purchase date from the Hanwha distributor. Contact your distributor for help on eligibility validation and any questions you may have regarding the return/replacement process.
“No Questions Asked” return privilege within one hundred and twenty (120) days from the purchase date from the Hanwha distributor. Contact your distributor for help on eligibility validation and any questions you may have regarding the return/replacement process.
“No Questions Asked” return privilege within sixty (60) days from the purchase date from the Hanwha distributor. Contact your distributor for help on eligibility validation and any questions you may have regarding the return/replacement process.
Minimum Advertised Price (MAP) Protection
Hanwha Vision maintains its partner margins by preserving pricing integrity and monitoring minimum advertised pricing (MAP). Partners agree to Hanwha’s MAP pricing policy when joining the program.
Advanced Replacement
.
As a STEP partner you have the added convenience of an Advanced Replacement Program which allows you to receive exchanges on all IP cameras and NVR’s for a period of on (1) year for products purchased as of 2021 and six (6) months for products purchased before 2021.
As a STEP partner you have the added convenience of an Advanced Replacement Program which allows you to receive exchanges on all IP cameras and NVR’s for a period of two (2) years for products purchased as of 2021 and one (1) year for products purchased before 2021.
As a STEP partner you have the added convenience of an Advanced Replacement Program which allows you to receive exchanges on all IP cameras and NVR’s for a period of two and a half (2.5) years for products purchased as of 2021 and one (1) year for products purchased before 2021.
As a STEP partner you have the added convenience of an Advanced Replacement Program which allows you to receive exchanges on all IP cameras and NVR’s for a period of three (3) year for products purchased as of 2021 and one (1) year for products purchased before 2021.
As a STEP partner you have the added convenience of an Advanced Replacement Program which allows you to receive exchanges on all IP cameras and NVR’s for a period of two (2) years for products purchased as of 2022 and one (1) year for products purchased before 2022.
As a STEP partner you have the added convenience of an Advanced Replacement Program which allows you to receive exchanges on all IP cameras and NVR’s for a period of one (1) year for products purchased as of 2022 and six (6) months for products purchased before 2022.
Co-marketing (exhibitions/ roadshows/ advertising etc.)
Hanwha Vision can provide support with exhibitions and other activities by providing marketing collateral, manpower and product support for partner arranging exhibitions or seminars. The amount and the type of support will depend on the event size, partner level, sales performance and potential. Contact marketinginfo@hanwha.com for details
Access to Marketing Collateral
The ability to quickly communicate products’ key benefits is invaluable. Partners can download a range of digital and printed marketing resources through our partner portal or order materials as needed. These include:
– Brochures and product guides
– Order literature
– Customer Stories
– Marketing Videos
– Promotional Merchandise
Website Access to Partner Portal
The Hanwha Vision Partner Portal is your one-stop resource for benefits, pricing, discounts, marketing, technical support and service.
Contribute to our product development process through VOC (Voice of Customer)
The valued opinions of Partners are welcome and given priority consideration in development of Hanwha Vision’s products. Contact your Regional Sales Manager for more information.
Case Study Development
Do you have a business success story worth sharing with colleagues, customers and even the industry press? Then you could be the subject of a Hanwha Vision case study, highlighting our products and solutions and also putting a spotlight on your business. Contact one of our Regional Sales Managers about participating and submitting information, and also read our recent customer stories.
Partner Certificates
Certificates and letters are issued for Hanwha Vision partners as confirmation of their status and sales performance. Click here to print a confirmation of your partnership.
Technical Support
Technical Support for Projects
Contact one of our Regional Sales Managers for more information.
Priority Technical Support
Our Technical Support team is ready to give you the priority access you’ve earned to any product-related issue. Call us at (877) 213-1222.
Our Technical Support team is ready to give you the priority access you’ve earned to any product-related issue. Call us at (844) 855-6660.
Our Technical Support team is ready to give you the priority access you’ve earned to any product-related issue. Call us at (844) 855-6665.
Our Technical Support team is ready to give you the priority access you’ve earned to any product-related issue. Call us at (833) 855-2500.
Our Technical Support team is ready to give you the priority access you’ve earned to any product-related issue. Call us at (833) 855-2500.
Our Technical Support team is ready to give you the priority access you’ve earned to any product-related issue. Call us at (833) 855-2500.
Our Technical Support team is ready to give you the priority access you’ve earned to any product-related issue. Call us at (844) 855-6660.
Access to Technical Knowledge Base
The Technical Knowledge Base gives partners access to:
– Technical documents and “intelligent” search functions
– Online chat with our technical team
– Firmware Index
– Troubleshooting documentation based on call histories
Training
Wisenet Professional Certification
Hanwha Vision’s Wisenet Professional Certification training and education course keeps partners current with the latest in networked video surveillance technologies and increases their proficiency with Hanwha products. Learn more at here.
Product & Technical Online Training
Partners can access our Learning Management System for online training, webinars and technical information on the features and benefits of Hanwha Vision products and solutions, and the latest trends in the video surveillance industry. Visit our eLearning Institute click here.
Information Resources
Newsletter
Download our most recent Newsletter.
Early Product Introduction and Announcements
Hanwha partners receive advance notice of major promotional initiatives, including new product introductions and trade show exhibit plans. Review our latest product introductions by downloading our price list.
Technology Guides, White Papers & Tutorial Videos
Stay current and informed with Hanwha Vision white papers and tutorials, offering the latest information on our products and solutions.
System Design Support
Project Design Support
Hanwha Vision makes it easy for partners to manage every phase of a project, from registration to completion. View our online tools and access our project dashboard, or contact one of our Regional Sales Managers.
Hanwha Support Network
Pre and Post Sales Support
Dedicated Regional Sales Managers and Field Application Engineers will provide pre and post-sale support.